Work Experience
DevOps Developer (Internship)
IBM Canada Limited
Sept. 2023 - Dec. 2023
- Performed IFIX upgrades, version upgrades, and language pack installations using Rundeck and Bash, enhancing system reliability for multiple enterprise clients.
- Provided technical support to MAXIMO/FLEX clients, reducing resolution time by 20% through Python and Java-based automation.
- Designed and optimized scalable data pipelines using OpenShift, Kubernetes, Kafka, and cloud storage, improving processing efficiency.
- Developed Grafana dashboards for real-time system monitoring, enhancing visibility and incident response times.
Application Support Analyst (Internship)
Royal Bank of Canada (RBC)
May 2023 - August 2023
- Provided L2/L3 application support, ensuring minimal business disruption.
- Diagnosed and resolved production incidents, collaborating with vendors and internal teams.
- Configured S2P solutions (Coupa, Ivalua), optimizing procurement workflows.
- Created procedural documentation and training materials to streamline operations.
Technical Systems Analyst (Internship)
Canadian Imperial Bank of Commerce (CIBC)
Sept. 2022 - May 2023
- Assisted in designing and deploying an Azure Kubernetes POC, successfully transitioning it into production for enterprise-wide use.
- Resolved high-impact system issues for over 50,000 customers, ensuring service continuity.
- Managed Kubernetes deployments, implementing advanced scaling strategies, reducing operational bottlenecks by 30%.
- Led incident response efforts, reducing downtime by 15% and enhancing SLA adherence.
- Developed a Security Hardening Requirement (SHR) document, aligning systems with industry security best practices.
IT Support Analyst (Permanent Full-Time)
Lifemark
Nov. 2020 - Apr. 2021
- Provided IT support for 1,000+ end-users, ensuring seamless access to business-critical applications.
- Managed Active Directory and Microsoft 365 accounts, streamlining user access and security policies.
- Diagnosed and resolved network and application issues, improving system uptime by 20%.
- Implemented ticketing system best practices, reducing average response time by 15%.
Academic Background
Computer Programming & Analysis (CPA)
Seneca College
Jan. 2022 - Sep 2025
Junior IT Analyst Program
Npower Canada
May 2020 - Aug 2020
Technical Skills
- Cloud & DevOps: Kubernetes, Azure, OpenShift, Cloud Automation
- Programming & Scripting: Python, Bash, Java
- Infrastructure & Virtualization: VMware, Hyper-V, Active Directory, Linux/Unix, Windows
- Tools & Platforms: GitHub, Jira, Prometheus, Microsoft Office 365, Microsoft Exchange
- Methodologies: Agile, Scrum, Incident Management, Root Cause Analysis
- Networking & Communication: Internet, Telecommunications
Certifications
- AZ-104: Microsoft Azure Administrator - Microsoft (Apr. 2021)
- AZ-900: Microsoft Azure Fundamentals - Microsoft (Feb. 2021)
- Google IT Automation with Python - Google (Dec. 2020)
- CompTIA A+ Certificate - CompTIA & Certiport (Aug. 2020)