Experience

DevOps Developer (Internship)

IBM Canada Limited

Sept. 2023 - Dec. 2023

Performed IFIX upgrades, version upgrades, and language pack installations using Rundeck and Bash, enhancing system reliability for multiple enterprise clients.
Provided technical support to MAXIMO/FLEX clients, reducing resolution time by 20% through Python and Java-based automation.
Designed and optimized scalable data pipelines using OpenShift, Kubernetes, Kafka, and cloud storage, improving processing efficiency.
Developed Grafana dashboards for real-time system monitoring, enhancing visibility and incident response times.

Application Support Analyst (Internship)

Royal Bank of Canada (RBC)

May 2023 - August 2023

Provided L2/L3 application support, ensuring minimal business disruption.
Diagnosed and resolved production incidents, collaborating with vendors and internal teams.
Configured S2P solutions (Coupa, Ivalua), optimizing procurement workflows.
Created procedural documentation and training materials to streamline operations.

Technical Systems Analyst (Internship)

Canadian Imperial Bank of Commerce (CIBC)

Sept. 2022 - May 2023

Assisted in designing and deploying an Azure Kubernetes POC, successfully transitioning it into production for enterprise-wide use.
Resolved high-impact system issues for over 50,000 customers, ensuring service continuity.
Managed Kubernetes deployments, implementing advanced scaling strategies, reducing operational bottlenecks by 30%.
Led incident response efforts, reducing downtime by 15% and enhancing SLA adherence.
Developed a Security Hardening Requirement (SHR) document, aligning systems with industry security best practices.

IT Support Analyst (Permanent Full-Time)

IT Support Analyst (Permanent Full-Time)

Lifemark

Nov. 2020 - Apr. 2021

Provided IT support for 1,000+ end-users, ensuring seamless access to business-critical applications.
Managed Active Directory and Microsoft 365 accounts, streamlining user access and security policies.
Diagnosed and resolved network and application issues, improving system uptime by 20%.
Implemented ticketing system best practices, reducing average response time by 15%.